What can we help you with?
Getting Started
Registration
- Can I digitally sign my forms?
- Can I mail, fax or email my completed affidavits?
- How do I register for healtheConnect DSM?
- How will I know my account is ready to use?
- How do I add mailbox users to my existing account?
- I already have a Direct domain but want to add another domain.
- I am selecting a subdomain but it says it is not available.
- I selected to "continue my registration" but it is not working.
- I don't have an NPI number
- I don't know my organization's tax id number?
- I made a mistake on my registration forms.
- I forgot my registration login to continue my registration.
- I would like to change my mailbox user name.
- I have entered my desired subdomain and I receive an error code that the domain is already in use or is unavailable.
- During registration I selected "Save and Continue" and the screen went blank.
Administrators
- How do I change the Admin Password?
- I want to delete a user mailbox account?
- I need to edit a user mailbox
- I would like to ADD an Additional Administrator to an Existing Organization.
- healtheConnect DSM Admin Guide
- Difference between a Direct Authorized Representative and an Additional Administrator
- I have created a user mailbox but the status of the account is pending.
- How to delegate a New Admin/Authorized Representative (with screenshots).
WebMail
- Does the system automatically log me out after a period of inactivity?
- How can I preview attachments when composing a message?
- I am unable to log into my DSM webmail account.
- I don't see any of my previous messages when I log into my DSM mailbox.
- How do I attach a file to a message.
- Auto Save Drafts
- healtheConnect DSM User Guide - Webmail
- Finding a Direct address
- Set up "Notifications" to my regular work email when I get a Direct Secure Message.
- Error that says "Session Time Out"
- I tried resetting my DSM mailbox and I am not getting a recovery link.
- I need to reset my DSM Admin Portal password.
- Sending to a non-Direct address.
- I tried to reset my DSM mailbox password and it said, "No Direct address was found. Please contact your Direct Administrator for further assistance."
- I'm getting "Request Check Failed" when I try to login to webmail.
Devices
- Configuration Settings for Smartphone
- How do I sync my DSM account with my device?
- Can I use a smartphone with my DSM account?
- I am getting an error that says "connection to server failed".
- I get an error that says "status 400" when I click the DSM mailbox "Forgot My Password" link.
- I'm getting "Request Check Failed" when I try to login to webmail.
FAQs
